Returns & Exchanges

At JOURNEY, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is committed to making your post-purchase experience seamless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship the Package

Drop off your return at any authorized carrier location and keep your tracking receipt for peace of mind.

4

Receive Your Refund

After our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing